Please read the following carefully before opening a case to return your item. By agreeing to these terms, you accept and agree to purchase merchandise from All Shorts Limited on the understanding that you fully accept the conditions of trade as set out in this document.
You can return the product for a full refund or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. The buyer is responsible for return postage.
When returning your item, please:
Ensure that it is in the original condition in which it was issued/received (see post schedule note 4)
The product contains all of its original packaging/tags/labels/certificates and accompanying documentation (see post schedule notes 4-5)
Is free from defects, dirt, marks and other such damage due to use by the buyer - limited/otherwise (see post schedule note 1 and 5) You may open a case if:
The item(s) arrived damaged (see post schedule note 1)
The items received were clearly not the items you originally purchased (see post schedule note 1)
The item(s) arrived not as described (see post schedule note 1)
The items failed to arrive in the allotted timeframe (see post schedule notes 2-2.1) We shall not consider any application in which the buyer:
Fails to contact us in a reasonable time period following the date of receipt (see post schedule note 1)
Fails to provide us with a legitimate reason(s) for opening such a request
Complains the item is unsuitable post 14 days following the date of receipt (see post schedule note 1)
1.1. You have up to 30 days from the date of delivery in which to apply to return one or more of your items 1.2. You have 14 days from the date of delivery in which to apply for a partial/full refund 1.3. We shall not consider any requests for refunds received post the 14-day timeframe as set out in 1.2 of this schedule (see post schedule note 5) 1.4. You have 30 days from the date of delivery in which to apply for an exchange 2: Exchanges and Credit Notes 2.1. All return requests received after the 14-day period from the date of delivery shall only be eligible for exchange/credit note (see post schedule notes 5 and 6). 2.2. All exchange requests post the initial 14-day period as set out in 1.1 of this schedule should not exceed 30 days from the original date of delivery.
Post Schedule Note
Failure to contact us immediately to tell us that your item has not arrived, or is not as described, or damaged upon delivery, could affect your claim - negatively/otherwise - for a refund/exchange (see paragraph 10 of the guidelines and terms)
While Royal Mail aim to deliver the majority of their first-class items the following day, this is not a guarantee, merely a stated ‘aim.’ According to Royal Mail, first-class mail can take anything up to 3 working days to arrive. Whereas, second-class items can take between two to five working days to arrive. In any event, items which fail to arrive in the above period tend only to be considered lost by Royal Mail after 15 working days have elapsed. 2.1. In situations where unnecessary delays to delivery occur due to actions beyond our control in which negligence arises out of the fault of the shipping company contracted by us to deliver your consignment, then we shall of course issue you with an immediate replacement/refund while we seek full remuneration from our hauliers.
We reserve the right to decide what we consider acceptable timeframes when contacting us to request a refund/exchange with the exception of extenuating circumstances for which supporting evidence may be required. I.E. you were in receipt of hospital care or affected by circumstances beyond your control
We reserve the right to refuse any item(s) returned to us for exchange/refund if the product arrives in an unsatisfactory condition, i.e. damaged due to misuse by the buyer, that arrives minus any/all of its associated labels/certificates/packaging and consequently rendered no longer sale worthy.
We reserve the right to seek full or in part damages from the buyer in matters arising out of negligence by the buyer in which items returned arrive damaged and or missing one or more of their components. (see paragraph 4 of the post schedule notes above)
Credit notes if issued are usually valid for six months from the date of issue and are non-transferable. E.g. if your credit note was valued at £50.00 and you used it to buy an item worth £45.00, you will not be remunorated for the remaining £5.00.
All refunds - if approved - are paid immediately or on the next available working day along with any postage/insurance moneys due to the buyer
Do you have a question about your order status or purchase you are considering? Mail to: firstname.lastname@example.org Phone: 01782 899755